{"id":645,"date":"2017-04-18T09:22:16","date_gmt":"2017-04-18T13:22:16","guid":{"rendered":"https:\/\/eagleopticalproducts.com\/wp\/?page_id=645"},"modified":"2025-10-15T13:33:40","modified_gmt":"2025-10-15T17:33:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/eagleopticalproducts.com\/wp\/faqs\/","title":{"rendered":"Frequently asked Questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; global_module=&#8221;1704&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1080px&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb admin_label=&#8221;Call-to-Action Blurb&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_text_color=&#8221;#FFFFFF&#8221; body_font=&#8221;|700|||||||&#8221; body_text_color=&#8221;#E02B20&#8243; body_font_size=&#8221;22&#8243; body_line_height=&#8221;1em&#8221; background_color=&#8221;#0000ff&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;10px||10px|&#8221; animation_style=&#8221;zoom&#8221; link_option_url_new_window=&#8221;on&#8221; z_index_tablet=&#8221;500&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#e09900&#8243; border_color_all_image=&#8221;#e09900&#8243; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>For fast Dental Loupe &amp; LED repair<br \/>call: 941-584-7905<br \/><em>Quick Turnaround. All Repairs Guaranteed.<\/em><\/h2>\n<p>[\/et_pb_blurb][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><b style=\"color: #ff00ff;\"><i>We are now in our new location!<\/i><\/b><\/h2>\n<h2 style=\"text-align: center;\"><b style=\"color: #ff00ff;\"><i>Please see our Shipping Label page for further information<\/i><\/b><\/h2>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #000000;\"><strong><em>In an effort to keep prices for services as low as possible:<\/em><\/strong><\/span><\/h3>\n<h4 style=\"text-align: left;\">\u00a0 * Please contact us to discuss weather or not your device is repairable.<\/h4>\n<h4><strong>\u00a0 * We encourage using Fedex or UPS to minimize delays &amp; damage!<\/strong><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Frequently Asked Questions<\/h4>\n<div id=\"_XgXrW62qHrLZ5gLytJKgBw18\" class=\"gy6Qzb iqwdZTdEE7uM-nyqMOEtQrq0 kno-aoc\" role=\"tabpanel\" aria-hidden=\"false\" aria-labelledby=\"_XgXrW62qHrLZ5gLytJKgBw19\" data-rtid=\"iqwdZTdEE7uM\">\n<div id=\"_XgXrW62qHrLZ5gLytJKgBw22\" data-hveid=\"CAgQBA\" data-ved=\"2ahUKEwit0bSV7tHeAhWyrFkKHXKaBHQQu04oAXoECAgQBA\">\n<div class=\"mod\" data-md=\"61\">\n<div class=\"LGOjhe\" role=\"heading\" aria-level=\"3\" data-hveid=\"CAgQBQ\">\n<p><strong>How do I contact your\u00a0repair department?<\/strong><br \/>When you call 941-584-7905, your call will be answered by a tech who is knowledgeable about all products we repair, as well as repair costs.<\/p>\n<p>No waiting on hold &#8211;\u00a0No buttons to push &#8211; \u00a0No\u00a0endless menus or prompts<\/p>\n<p><strong>How much do you charge to repair my device?<\/strong><br \/>There is no easy answer, but we try to give an accurate approximate cost based on the description or symptoms you describe.<\/p>\n<p>We receive Loupes that are put in an autoclave, yet the customer describes the problem simply as \u201cBlurry &amp; adjustment is difficult. On the other hand, we see LED cables chewed by pets.<\/p>\n<p><b>What is the turnaround\u00a0time?\u00a0<\/b><br \/>Over 90 &#8211; 95% of repairs we receive are completed &amp; shipped in 2 days or less.<\/p>\n<p><strong>How long before I get my device back?<\/strong><br \/>Delivery times are based on the carrier\u2019s estimates. We have no control over them.<\/p>\n<p><strong>How does your repair service work?\u00a0<\/strong><br \/>Please see our <span style=\"color: #000000;\"><strong><a style=\"color: #000000;\" href=\"https:\/\/eagleopticalproducts.com\/wp\/repair-procedure-and-instructions\/\">repair procedure page<\/a>.<\/strong><\/span><\/p>\n<p><strong>How much do you charge for a Diagnostic Service?<\/strong><br \/>There is no charge for diagnosing the problem with your device.<\/p>\n<p><strong>How do I pay your Invoice?\u00a0<\/strong><br \/>We only accept PayPal for payment. After repairs are complete, you will receive an\u00a0invoice via email.<\/p>\n<p><strong>What does shipping cost?<\/strong><br \/>We charge the actual shipping cost plus $3 for packaging materials.<\/p>\n<p>You may choose to send your prepaid shipping label with your device, in which case, you will only be charged $3 for packaging supplies only.<\/p>\n<p><strong>Can a PayPal invoice be paid with a credit card?<\/strong><br \/>You can pay an invoice by clicking \u201cPay Now\u201d in the email sent to you. <span style=\"color: #0000ff;\"><em><strong><a style=\"color: #0000ff;\" href=\"https:\/\/wpww.paypal.com\/us\/smarthelp\/article\/faq2206\">Click for Paypal instructions<\/a><\/strong><\/em><\/span><\/p>\n<p>If you don&#8217;t have a\u00a0PayPal\u00a0account, you\u00a0can\u00a0create a new account before you\u00a0pay.<\/p>\n<p>If you don&#8217;t want to create an account, you\u00a0can pay\u00a0using a\u00a0credit\u00a0or debit\u00a0card.<\/p>\n<p><a href=\"https:\/\/wpww.paypal.com\/us\/smarthelp\/article\/how-do-i-pay-for-a-payment-request-or-invoice-faq2206\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Read more about PayPal here<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For fast Dental Loupe &amp; LED repaircall: 941-584-7905Quick Turnaround. All Repairs Guaranteed.We are now in our new location! Please see our Shipping Label page for further information &nbsp; In an effort to keep prices for services as low as possible: \u00a0 * Please contact us to discuss weather or not your device is repairable. \u00a0 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h4>Frequently Asked Questions<\/h4><div id=\"_XgXrW62qHrLZ5gLytJKgBw18\" class=\"gy6Qzb iqwdZTdEE7uM-nyqMOEtQrq0 kno-aoc\" role=\"tabpanel\" aria-hidden=\"false\" aria-labelledby=\"_XgXrW62qHrLZ5gLytJKgBw19\" data-rtid=\"iqwdZTdEE7uM\"><div id=\"_XgXrW62qHrLZ5gLytJKgBw22\" data-hveid=\"CAgQBA\" data-ved=\"2ahUKEwit0bSV7tHeAhWyrFkKHXKaBHQQu04oAXoECAgQBA\"><div class=\"mod\" data-md=\"61\"><div class=\"LGOjhe\" role=\"heading\" aria-level=\"3\" data-hveid=\"CAgQBQ\"><p><strong>How do I contact your\u00a0repair department?<\/strong><br \/>When you call \u00a0941 584 7905\u00a0\u00a0your call will be\u00a0answered by a tech who is knowledgeable about all products we repair, as well as repair costs.<\/p><p>No waiting on hold -\u00a0No buttons to push - \u00a0No\u00a0endless menus or prompts<\/p><p><strong>How much will you charge to repair my device?<\/strong><br \/>There is no easy answer, but we try to give an accurate approximate cost based on the description or symptoms you describe.<\/p><p>We have received Loupes that have been put in an autoclave, yet the customer described the problem simply as \u201cBlurry & adjustment is difficult. It's quite common to see LED cables chewed by pets.<\/p><p><b>What is the turnaround\u00a0time?\u00a0<\/b><br \/>Over 90 - 95% of repairs we receive are completed & shipped in 2 days or less.<\/p><p><strong>How long before I get my device back?<\/strong><br \/>Delivery times are based on the carrier\u2019s estimates. We have no control over them.<\/p><p><strong>How does your repair service work?\u00a0<\/strong><br \/>Please see our <a href=\"https:\/\/eagleopticalproducts.com\/wp\/repair-procedure-and-instructions\/\">repair procedure page<\/a>.<\/p><p>How much do you charge for a Diagnostic Service?<br \/>There is no charge for diagnosing the problem with your device.<\/p><p><strong>How do I pay your Invoice?\u00a0<\/strong><br \/>We only accept PayPal for payment. After repairs are complete, you will receive an\u00a0invoice via email.<\/p><p><strong>What does shipping cost?<\/strong><br \/>We charge the actual shipping cost plus $3 for packaging materials.<\/p><p>An alternative we offer is that you may choose to send a prepaid shipping label with your device, in which case, you will only be charged $3 for packaging supplies only.<\/p><p><strong>Can a PayPal invoice be paid with a credit card?<\/strong><br \/>You\u00a0can pay\u00a0an\u00a0invoice\u00a0by clicking\u00a0\u201cPay\u00a0Now\u201d in the email sent to you.<\/p><p>If you don't have a\u00a0PayPal\u00a0account, you\u00a0can\u00a0create a new account before you\u00a0pay.<\/p><p>If you don't want to create an account, you\u00a0can pay\u00a0using a\u00a0credit\u00a0or debit\u00a0card.<\/p><p><a href=\"https:\/\/wpww.paypal.com\/us\/smarthelp\/article\/how-do-i-pay-for-a-payment-request-or-invoice-faq2206\" target=\"_blank\" rel=\"noopener\"><strong>Read more about PayPal here<\/strong><\/a><\/p><\/div><\/div><\/div><\/div>","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-645","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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