Dec 3, 2021 | Press Releases, Uncategorized
Replacement of an original Orascoptic Discovery cable can be accomplished quickly & cost effectively. Not only is a ragged or taped cable unsightly & unreliable, but its unprofessional looking. Most battery packs stay hidden in your pocket or on a belt unlike a cable which is obvious to patients. You never get a second chance to make a first impression.
A flickering LED will not get better by itself. Some cables ooze a green substance which can ruin clothing. If you notice cracks or discharge from your cable contact Eagle Optical Repair for a quick reliable cable repair. We keep replacement Discovery jacks in stock, as well as most other parts to put your unit in like new condition. See what customers say!
Most LED emitters (Bulbs) can last up to 50,000 hours, which is about 20 to 25 years of normal use. There is no need to replace the entire costly light assembly with a less reliable one. Keep the one that has been serving you well instead of gambling. Our replacement Orascoptic Discovery cable has a full 5-year warranty, and in most cases the service is accomplished in 2 days or less. Return shipping is via Fedex so you will receive your unit quickly. Our cable replacement cost is well under $100.
Jun 16, 2021 | Press Releases, Uncategorized
With the onset of Covid many medical professionals have been seeing fewer patents. Resulting in reduced use of their equipment. Finally people are getting back to normal routines including visiting their dentist. Many times for procedures they neglected during the pandemic. Now its more important than ever to keep your equipment in perfect working condition. Do not underestimate the importance of Dental LED maintenance during Covid.
In order to prolong the life of Dental LED systems we at Eagle Optical Repair believe equipment maintenance is important. Consider occasionally charging your battery pack in order to maximize its useful life. Dental LED maintenance during Covid is important.
Extreme caution should be used when replacing charger. Many chargers available at auction sites might plug in to your battery, but many do not have the correct voltage or polarity. One size does not fit all. Using the wrong charger can not only harm your battery but worse yet do irreparable damage to the circuitry in your battery pack.
We see many quality systems such as Orascoptic, Heine, Zeiss and others lasting many years to decades when properly cared for. Allowing a battery to discharge completely can not only shorten overall life, but also reduce run times.
Eagle Optical can quickly evaluate any possible issues that may exist. With a turn around time of just a couple days, and no charge for an evaluation there is little reason to wait. Experience has taught us that equipment failures never occur at an opportune time. In a lot of cases we see people suddenly find out the equipment is not working properly. Many spend a lot of money on express shipping in order to get their equipment returned quickly.
Jan 16, 2019 | Press Releases
Replacing Battery Pack Batteries is key to keeping your device functioning properly.
Eagle Optical Product – Consider replacing Battery Pack Batteries in your failing LED Headlight. For a fraction of the cost of a replacing your entire unit, we can make it perform like new. The correct replacement internal cell is very cost effective unlike having your device quit suddenly. Depending on the model, restoring is usually complete in a day or two. Waiting for your unit to fail completely is not wise, instead take action now.
You can see by the photo above despite most batteries while looking similar, there are big differences. Look closely to note voltages differences and mAh ratings. Some batteries have internal circuitry to prevent overcharging unlike others that do not. There is always an issue connecting a battery using the wrong polarity, especially if your device has solder type connections. This can cause irreparable damage to the circuitry inside your device.
We keep a fresh supply of the most common batteries on hand. If you start to notice shorter run times or if your battery is cutting out, then your cell is probably on its last leg. Consider having your Battery Pack Batteries replaced if you suddenly notice changes in the way your LED performs. Don’t wait for your LED to quit suddenly. Best of all your unit will be returning in a couple days.
Nov 15, 2018 | Press Releases
Recently we are seeing significant inquiries about problematic Cordless LEDs aka “Wireless LEDs”. The primary complaints is intermittent or totally non-functioning devices. The vast majority of criticism involves “newer” units no longer covered under the manufacturers warranty.
Excessive wear is obvious, presumably a result of constant removal & replacement of batteries for charging. Many units have missing contact surfaces, or the plastic clip that retain the battery is mangled or worn. Still others the battery itself is already dead.
Loupes with “built in” LEDs have the added issue of wires or flexible PCBs in the arms not functioning properly as a result of folding the frame arms.
Common run time of traditional battery pack is about 8-10 hours, some longer. On the other hand, Cordless LEDs requiring charging every couple hours seems common.
If you work 4-5 days a week and your cordless unit needs charging every 2 hours or so, – in a single year you could be removing & replacing the battery hundreds to well over a (1000) thousand times. Ask yourself: how many times can a lithium Ion battery be charged? – How long will my charger last running nearly constantly to keep up with my battery needs.
Before cordless LEDs, it was extremely rare to see a newer traditional Battery Pack in need of repair. (Except for accidental damage). Now, we see some pristine cordless LEDs no longer functioning properly after only about a year of normal use.
When looking for a cordless LED, be sure to look for the run time on a single battery. Some claim run times up to 4-6 hours, but in the fine print you may find thats on the lowest setting & using multiple batteries.
Also inquire about the weight of the entire device that will be added on the bridge of your nose. Total weight, not just the LED without the battery. Read the fine print
Impressions on a users nose caused by cordless units additional weight. Some complain of cordless LEDs shadow while using the dental offices overhead light. Still others report headaches & pain on bridge of their nose. A few, who questioned the seller of the device, said they were encouraged to limit or use the unit less frequently.
Nov 7, 2018 | Press Releases
OEM Repairs very costly & time consuming
Considering repairing your loupes or LED? Are you being told by the company that sold the device to you in the first place, the simple repair you need is going to take weeks & cost a small fortune? Equally important, are you going to be able to function properly without your Loupes or LED for that extended period of time?
Reading independent reviews about the company that sold you the product in the first place is a great idea. Alternatively, speaking with colleagues facing similar issues can be a source of guidance. Investigate a companies reputation for Service & Support after the sale?
A few companies simply put their logo put on a cheap knock-off from an overseas maker. Where can you go when you need support? Still others peddle an unproven product, routinely discontinue it, leaving you, not only without support, but an obsolete device. Finally, try calling, to see if you are able to speak with a knowledgeable person in their support staff?
Better yet contact, Eagle Optical Repair to discuss your issue, or get an estimate.
Sending your device for a free evaluation is simple.
1.Print the shipping label on our Shipping instructions page.
2. As soon as it’s received, you will be contacted to verify the repair cost.
3. If you agree, the repair is done at that time.
4. An invoice is sent & your product is shipped.
90-95% of repairs take 2 days or less. For details visit
For further reading about repairing your LED visit:
Jul 11, 2018 | Press Releases
Orascoptic produces some of the most reliable LEDs. Such as: Apollo, Discovery, & Endeavour models. These models use metal housings as opposed to less expensive plastic. Orascoptic Apollo, Discovery, Endeavour Repair is our specialty.
Over time, even the finest devices can have certain components simply wear out. From not only normal use but accidental events. For instance, cables, jacks, connectors & internal batteries are common replacement candidates. We stock most common components for Orascoptic devices.
Some failures occur slowly over a long period of time. Others happen without warning.
Being without an LED that you have become dependent, can present a challenge. While a number take the inconvenience in stride. Others react impulsively. Some even end up wasting unnecessary money on a replacement. We think its a good idea to check your device on a regular basis so as to avoid any inconvenient surprises.
Use a reputable repair service as opposed to someone on an auction site. Some customers have complained when their unit is sent for a simple repair, such as a battery replacement, they are shocked to be told the unit needs much more. After sending the unit to us they were pleased to find out it was a simple battery replacement & nothing else.
Additional information can be found here
Common Cable Failure Causes:
- Hardening, cracking, brittle cables, as a result of age or improper cleaning.
- Accidental breakage. For example hooking a cable on something.
- Heat, usually generated by continued use of a thinning or failing cable.
- Non professional or mediocre repair, such as taping a problem area
Proper Cable Care:
- Using alcohol or similar solvents to clean a cable contributes to cracking in addition to deterioration. While It may clean the cable, it also dries it out, making it stiff and prone to cracking, On the other hand cleaning with mild hand soap and water can make them last a lot longer.
- Winding or twisting a cable tightly or knotting it is very harmful. Repeated tight coiling as opposed to loose rolling will diminished cable life.
Premium Cable Features:
- Conductors sized for proper operation is crucial, while at the same time offering improved reliability. Oxygen free copper, silver plated copper, as well as other premium conductors are the best choice
- Flexible jacket materials. Most newer cable coverings are made with advanced polymers, silicone or other quality materials proven to remain supple longer.
- Long wearing cables, for example: nylon reinforced or advanced material type. proven to remain flexible longer, unlike low quality counterparts.
In conclusion, superior replacement cables last. Therefore we can offer a full 5-year free repair, or replacement guarantee. Orascoptic Apollo, Discovery, Endeavour Repair is not only affordable, but fast.
Examples of some repairs are here. www.eagleoptical.com
Additional questions or concerns about our repair services can be found at eagleopticalproducts.com/wp/faqs/